Green Card Handler (Foreign Claims) Job Description

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing personalized and affordable solutions. We are seeking a detail-oriented and driven Green Card Handler to join our Claims team at our Romania branch. Interested in changing insurance with us?

What you will be doing

In this role, you will be managing end-to-end foreign claims (Green Card system / Cross-border accidents), handling and settling communication with international bodies, correspondents, and policyholders, while ensuring compliance with national and international insurance regulations.

Key Responsibilities

• Claim Assessment & Handling: Review, register, and evaluate cross-border motor claims (Green Card & 4th EU Directive) for both material damage and bodily injury.

• International Communication: Liaise with foreign correspondents, international Insurance Bureaus, foreign insurance companies, and repair shops to gather facts and negotiate settlements.

• Customer & Partner Support: Communicate clearly with policyholders, claimants, and legal representatives to gather incident details, collect required documentation, and provide status updates.

• Settlement & Liability Determination: Analyze accident reports, establish liability under applicable international and local laws, negotiate fair settlements, and process payouts.

• System & Compliance Management: Maintain accurate digital claim files in our insurtech platforms, monitor pending files, and ensure compliance with Council of Bureaux (CoB) rules and local Romanian regulatory standards (ASF).

• Continuous Improvement: Suggest process enhancements to optimize foreign claim workflows and participate in team knowledge-sharing sessions.

What we are looking for

• Strong communication and interpersonal skills.

• Two to three years of experience in handling Motor Claims, specifically within the Green Card system / Foreign Claims / Cross‑Border accidents.

• Fluency in Romanian and English is required (both written and spoken). Knowledge of an additional European language is a strong plus.

• Sound understanding of the Council of Bureaux rules, the 4th/5th EU Motor Insurance Directives, and local insurance regulations.

• Excellent negotiation, communication, and interpersonal skills.

• Strong problem-solving abilities with high attention to detail when reviewing legal/technical documentation.

• Proficiency in modern claims management software and digital tools.

Benefits

• Monthly gross salary range is 7.000,00 to 11.500,00 RON.

• Medical Subscription.

• Employee’s discount for car insurance.

• 25 days of annual leave.

• Meal voucher for each working day per month.