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Information Technology Support Officer

Qover

Qover

IT, Customer Service
Brussels, Belgium
Posted on Thursday, September 19, 2024

About Qover:

We are Qover, a leading insurtech scale-up that has raised $70 million.With an international team of 120+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences – creating meaningful connections with their community and enabling their success.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders – a global safety net.

To that end, our platform covers millions of users across 32 European countries and works with longstanding partners like Revolut, Deliveroo, NIO, Canyon, Monzo, Cowboy and many others.

.Visit our website for more about what we do!

About the role

Qover is seeking an all-round IT Engineer, a real “swiss knife” who is able to help in various fields concerning our internal IT. We are looking for someone smart, driven, passionate about IT, hand-on and problem solver, who will grow with the job.

Basically, you’ll be in charge of the internal IT for your 100 colleagues working in our Brussels Offices and will participate in projects involving improvement on our security policies, management of our Laptop park, network and access management.

Tasks and responsibilities:

You’ll find here a list of the topics to handle – it’s a long ToDo list, but we have a lot of challenges to tackle, and not everything has to be solved in one day :

● Define, order and install required IT Materials for the office such as Screens, Keyboards, Mouse, Dock-in stations, cables, Video Conference Solution, etc…

● Make a full inventory of all existing equipment per users and per team, and choose & implement a tool for the follow-up / management of all our equipment

● Make a full review of the current equipment and define what need to be changed / upgraded (including existing computers / MacBook’s)

● Take the ownership of the Business Avast solution and implement the right solution to ensure the right level of security / antivirus for all computers, including the definition of an anti-virus policy, and ensure the application of it

● Ensure that all computers are encrypted (such as bitlocker) and ensure that the company has a copy of the private key (in case someone leaves the company, etc...-). Define the policy in terms of hard disk encryption and implement it

● Define the on-boarding process (including pre-configuration / set-up of the IT materials) and also the off-boarding process

● List, review, and manage all softwares used at Qover, including accesses (such as creating group profiles, etc…). Try to rationalize, yet ensure and ensure that the right level of security / logs are in place. You will be managing the access. Consider in cooperation with the security chapter the need for 2FA.

● Take the ownership of our Google Workspace, review the currency approach in term of management of google drive, groups, users: clean & improve, and set-up the company policy in terms of Google Workspace and creation of accesses

● Review all the IT security features (including email encryption) amongst each other) of our google workspace in collaboration with the Security chapter

● Create training for basic IT security and set-up a recurring training of the company in collaboration with the security chapter

● Investigate the possibility of having a private secured network with WeWork

● Assess the need to set-up a VPN solution to improve the level of security at Qover especially considering the Work From anywhere policy / remote connections, yet preserving the start-up culture & agility in collaboration with the security chapter

● Manage all user accesses at Qover

● Resolve any matters linked to our IT Equipment (issues with computers, softwares, etc…)

● Proactively propose improvements / whatever you think you should propose

● Support Qover team when answering questions related to IT Access & Support Management about Qover in any Vendor Approval Process in collaboration with the security chapter

Your Profile :

● 1-3 years of experience in a similar position in a small, fast paced structure.

● BA degree in IT or similar by experience

● Hands-on knowledge of Access/user policies, Antivirus, PC and Network support, Google Workspace administration.

● Very good knowledge of English. The more languages the better.

● Strong team player attitude

● You like to handle various IT topics and learn new things.

● You like uncertain and fast changing start-up environment

● You are a problem solver and a people person, able to give support

● You are multitasking, a real “swiss knife” for all IT support related to our Brussels office.

● Don’t be too serious.

By joining our dynamic and ambitious team, we offer:

● A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year

● 28 days off (8 extra days on top of the 20 legal days)

● A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events

● A positive company culture that values teamwork and taking initiative but also having fun, with regular social events

● A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.

● The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs