About Qover:

We are Qover, a leading insurtech scale-up that has raised $70 million.With an international team of 120+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences – creating meaningful connections with their community and enabling their success.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders – a global safety net.

To that end, our platform covers millions of users across 32 European countries and works with longstanding partners like Revolut, Deliveroo, NIO, Canyon, Monzo, Cowboy and many others.

.Visit our website for more about what we do!

About the role

The claims department of Qover is looking for a Claims Process Analyst who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European claims market. Someone with a "can-do attitude", passionate about ensuring the best claims and customers' experience and who is looking to have fun.

Main responsibilities

● Responsible for claims straight through processing. Analyse input data and rules to determine what type of claim can be automated and how. Maintain existing automations and ensure they are relevant and compliant.

● Support new products and programs launches as the claims specialist. Orient and take decisions aligned with the department's vision.

● Analyse opportunities, propose improvements, and own the efficiency of the claims department via tools, processes, configurations and project changes to boost that metric.

● Extract and deliver claims data reports to external and internal stakeholders.

● Own the configuration and maintenance of the claims management system.

● Identify, report, and handle incidents related to claims. After escalation, mitigate their impact and help resolve them.

● Support the claims manager in various tasks, initiatives, and analyses.

Main tasks

● Gather, analyze and present data to support your decisions

● Optimise processes

● Collaborate with a range of stakeholders (claims department, internal Qover teams, partners, external providers, insurers)

● Negotiate and rally people around your ideas

● Write business requirements for configurators, developers, and external providers

● Document changes, processes, and features in a clear and concise way

● Test and validate new features, processes, and systems before allowing their promotion to production

● Train the claims department on changes

Your profile

● You have a minimum 3 years of experience in the insurance or consulting industry

● A proven record of claims knowledge is an asset (through operation, support, or project exposure)

● You have relevant experience in project management or process improvement

● You speak fluent English, any other European Language is a plus

● You have a sound working knowledge of Google applications (i.e. Gmail, Docs, Sheets) and Slack, etc, and ability to grasp new systems quickly

● While not being a developer, you have an appreciation of key IT concepts

● You are solution-oriented and business-driven

● Effective communicator with various stakeholders

● You are resourceful, well-organized, and thrive in a dynamic environment

● You have a passion for continuously improving your methods

● You can effectively multitask and prioritize a varied workload

● You can work in fast-paced environment with conflicting priorities

● You are self-motivated, open-minded, curious, and flexible, with a "can do" mentality

By joining our dynamic and ambitious team, we offer:

● A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year

● 28 days off (8 extra days on top of the 20 legal days)

● A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events

● A positive company culture that values teamwork and taking initiative but also having fun, with regular social events

● A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.

● The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs