Customer Success Lead - Complex Enterprise Insurtech Solutions
Qover
Sales & Business Development, Customer Service
Brussels, Belgium
Posted on Mar 6, 2026
About Qover:
We are Qover, a leading insurtech scale-up that has raised $70 million.With an international team of 120+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences – creating meaningful connections with their community and enabling their success.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders – a global safety net.
To that end, our platform covers millions of users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, Monzo and many others.
Reports to: Chief Revenue Officer.
Team Size: 2 persons
Position Overview
At Qover, we design and operate complex insurance solutions for enterprise partners across Financial Services, Mobility, and Insurer & Broker ecosystems.
We are looking for an Enterprise Customer Success Lead to manage a portfolio of strategic enterprise partners while coaching a small Customer Success team (currently two people, with room to grow).
The role combines direct ownership of key enterprise accounts with people leadership and the continuous improvement of Customer Success processes, tooling, and performance standards.
This is a low-volume, high-complexity environment that requires strong analytical thinking, hands-on execution, and meaningful operational involvement.
Sitting at the intersection of enterprise partner management, operational excellence, and data-driven performance monitoring, you will act as a key post-sales owner for some of Qover’s most strategic partnerships.
Key Responsibilities
○ Lead, mentor, and scale the Customer Success team, fostering a culture of proactivity, independence, and customer-centricity.
○ Establish key performance indicators (KPIs) and reporting frameworks to measure team impact and partner health.
○ Oversee the health and success of Qover’s three primary partner pillars: Financial Services, Mobility, and Insurer & Broker Partnerships.
○ Ensure the team delivers high-quality onboarding, training, and governance for new and existing partners.
○ Collaborate closely with the Sales team to identify and execute on opportunities for upselling and cross-selling.
○ Implement proactive risk mitigation strategies to ensure high renewal rates across the portfolio.
○ Partner with Product, Marketing, and Sales to refine the customer lifecycle and improve the overall partner experience.
○ Cultivate a network of customer advocates for case studies, testimonials, and industry events.
Qualifications
○ Proven track record of managing and growing large-scale enterprise accounts at a strategic level.
○ Experience in building meaningful relationships at a senior level is highly preferred.
○ Deep understanding of SaaS business models, embedded insurance, and complex customer lifecycle management.
○ Exceptional communication and interpersonal skills, with a proven ability to build trust with C-level stakeholders.
○ Strong negotiation skills for both internal and external stakeholder management
○ Highly proactive with a strong sense of ownership and the ability to lead in a fast-paced, evolving environment.
○ Experience with CRM and data tools such as HubSpot, Jira, Looker, or similar platforms is a significant bonus.
By joining our dynamic and ambitious team, we offer:
We are Qover, a leading insurtech scale-up that has raised $70 million.With an international team of 120+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences – creating meaningful connections with their community and enabling their success.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders – a global safety net.
To that end, our platform covers millions of users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, Monzo and many others.
- Visit our website for more about what we do!
Reports to: Chief Revenue Officer.
Team Size: 2 persons
Position Overview
At Qover, we design and operate complex insurance solutions for enterprise partners across Financial Services, Mobility, and Insurer & Broker ecosystems.
We are looking for an Enterprise Customer Success Lead to manage a portfolio of strategic enterprise partners while coaching a small Customer Success team (currently two people, with room to grow).
The role combines direct ownership of key enterprise accounts with people leadership and the continuous improvement of Customer Success processes, tooling, and performance standards.
This is a low-volume, high-complexity environment that requires strong analytical thinking, hands-on execution, and meaningful operational involvement.
Sitting at the intersection of enterprise partner management, operational excellence, and data-driven performance monitoring, you will act as a key post-sales owner for some of Qover’s most strategic partnerships.
Key Responsibilities
- Strategic Leadership & Team Management:
○ Lead, mentor, and scale the Customer Success team, fostering a culture of proactivity, independence, and customer-centricity.
○ Establish key performance indicators (KPIs) and reporting frameworks to measure team impact and partner health.
- Partner Portfolio Oversight & Management:
○ Oversee the health and success of Qover’s three primary partner pillars: Financial Services, Mobility, and Insurer & Broker Partnerships.
○ Ensure the team delivers high-quality onboarding, training, and governance for new and existing partners.
- Value Realization & Strategic Growth:
○ Collaborate closely with the Sales team to identify and execute on opportunities for upselling and cross-selling.
○ Implement proactive risk mitigation strategies to ensure high renewal rates across the portfolio.
- Cross-Functional Advocacy:
○ Partner with Product, Marketing, and Sales to refine the customer lifecycle and improve the overall partner experience.
○ Cultivate a network of customer advocates for case studies, testimonials, and industry events.
Qualifications
- Experience:
○ Proven track record of managing and growing large-scale enterprise accounts at a strategic level.
○ Experience in building meaningful relationships at a senior level is highly preferred.
- Skills:
○ Deep understanding of SaaS business models, embedded insurance, and complex customer lifecycle management.
○ Exceptional communication and interpersonal skills, with a proven ability to build trust with C-level stakeholders.
○ Strong negotiation skills for both internal and external stakeholder management
○ Highly proactive with a strong sense of ownership and the ability to lead in a fast-paced, evolving environment.
- Technical Proficiency:
○ Experience with CRM and data tools such as HubSpot, Jira, Looker, or similar platforms is a significant bonus.
By joining our dynamic and ambitious team, we offer:
- A flexible work environment: hybrid working schedule and the ability to work from anywhere one month per year
- Generous time off
- Global WeWork subscription to work from any location or from our Qover-dedicated space in Brussels (Rue du Commerce 31), which has a large terrace to enjoy team events
- A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
- A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc
- The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs