Kick-start your career at Qover, a leading insurtech scale-up that has raised €70 million to date and is transforming the future of insurance. With an international team of 140+ colleagues based in Brussels, we help global brands orchestrate digital embedded insurance experiences across 32 countries in Europe.

Since 2016, our co-founders have been driven by a bold vision: insurance should be simple, transparent and accessible across borders – a global safety net. Today our platform protects millions of people and powers partners like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

What you’ll do 🛠

As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in Danish and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding.

In this role you will:

● Handle customer inquiries via email and phone in German, Dutch and English

● Listen, understand and summarise customer needs clearly

● Guide customers through procedures and help them with claims information

● Track and log requests, complaints and outstanding actions

● Translate insurance language into clear, customer-friendly explanations (training provided)

● Support inbound sales conversions by providing helpful product insights

● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates

No worries if you’re new to insurance – we provide comprehensive training to set you up for success! 💪

Who we’re looking for 💡

● Native-like proficiency in German/Dutch and English (both written & spoken)

● Young graduate with a MA or BA degree in languages, business or related.

● A passion for excellent customer service

● Prior experience in customer support or handling customer calls is a plus

● Comfortable with computers and quick to learn new systems

● Able to multitask and prioritise effectively in a fast-paced setting

● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment

What’s in it for you? 🎁

● Real impact in a fast-growing insurtech with the chance to build your career, starting with a 6 months contract.

● Flexible work setup: up to three remote days per week & one month “work from anywhere” per year

● 28 days off (plus extra days on top of legal requirements)

● A modern WeWork space in Brussels with a rooftop terrace for team events

● A vibrant, international culture that values teamwork, initiative – and fun

● Regular social events and an inclusive environment where everyone is welcomed and valued

At Qover, we don’t just offer jobs — we offer career-building opportunities.

If you’re eager to learn, support customers with excellence, and grow with a passionate team, we’d love to hear from you.